What clinics ask before starting — about price, languages, WhatsApp and data security.
Dr Dental IQ is web software for running a dental clinic or a dental laboratory in Iraq and the Kurdistan Region: patient files, appointments, WhatsApp messages, invoices, imaging and lab orders in one account. It is built for single-dentist practices, clinics with several dentists, oral-surgery practices and dental labs.
Yes: 14 days free, with no bank card. The trial opens the whole product; the one thing that waits for a paid plan is the Excel export of reports.
Your data is kept: patients, appointments and invoices stay exactly as you left them. Access to the panel is paused until you choose a plan on the Subscription page, and the trial WhatsApp number stops sending until then.
You sign the clinic up yourself in a few minutes, and a seven-step checklist leads from the clinic's details to the first visit. Existing patients can be brought in from an Excel file. On-site installation and staff training in the Kurdistan Region are free.
Every plan is yearly and priced in Iraqi dinar: Basic 690,000, Plus 1,035,000, Laboratory 920,000, Oral & Maxillofacial Surgeon 920,000 and Large Clinic 2,300,000 IQD per year. Nothing is charged during the 14-day trial.
The number of people who can sign in, the storage allowance and the number of free AI radiograph analyses each month. Basic allows 5 people and 5 analyses, Plus 9 and 10, Oral & Maxillofacial Surgeon 8 and 10, Large Clinic 26 and 20; the Laboratory plan is for dental labs. Each plan is for one clinic at one address.
On the Subscription page the manager sees the ways that are open — bank transfer, ZainCash, FIB or Qi Card — sends the money, then submits the reference number or a photo of the receipt. The plan is switched on for one year once the receipt has been checked. There is no payment by Visa or Mastercard.
Reminders arrive by email 30, 7 and 1 days before the end. If the year ends without renewal, the clinic keeps working for 7 more days, then access is paused — the data is kept — until the renewal is paid. Renewing early loses nothing: the new year starts where the current one ends.
The Terms say that payments are not refundable, with one exception: a technical failure on our side that is not resolved, in the first 7 days. That is why the 14-day trial comes first and costs nothing.
Yes. The whole interface of Dr Dental IQ is in Kurdish Sorani, Arabic, Persian and English, right-to-left where the language is. Each person picks the language on their own device, so a dentist can work in English while reception works in Kurdish.
Automatic messages go in the clinic's language, chosen once in Settings. A Kurdish text is sent once Meta has approved it for the number in use; until then the Arabic text goes. When staff send a message by hand from the WhatsApp centre, they choose the language for that message.
On WhatsApp the assistant answers in the language the patient writes in — Kurdish, Arabic, Persian or English. The patient portal has a language menu with the same four languages, so a patient can read their file in a language other than the clinic's.
Yes. A confirmation goes the moment a visit is booked, and a reminder goes once a day, at 11:00 Baghdad time, for the visits of the next 24 hours. A feedback request the day after a visit and a check-up invitation (this one needs the clinic's own number) are off until the clinic switches them on.
The trial number is Dr Dental IQ's number: it works from the first day with no setup, sends appointment and care messages only, and stops at 20 messages a day per clinic. With its own number the clinic sends under its own name with no daily ceiling, and adds the booking assistant and the check-up invitation.
On the trial number the clinic pays nothing for messages. With its own number, Meta charges for each template message that is delivered and bills the card the clinic registered at Meta; a reply within 24 hours of the patient's message is free. Dr Dental IQ adds no fee per message, and does the technical setup of WhatsApp completely free; the phone line, the internet and the messages (Meta conversation fees) are the clinic's own cost.
In 6 steps, part at Meta and part in Dr Dental IQ: a Meta Business account, an app with the WhatsApp product, a phone number that is not in use in the WhatsApp app, a permanent token and a bank card at Meta, the connection details entered under Settings → WhatsApp, and the message templates registered with one button on the WhatsApp setup page. The support team does the steps together with the clinic, and the guide "Clinic WhatsApp" at drdentaliq.com/guides shows each one.
Yes, with the booking assistant. It needs the clinic's own number and stays off until the clinic switches it on; then it offers the free times of the dentists and hours the clinic allowed. A booking arrives as a request that waits for the clinic's confirmation, unless the clinic turns on automatic confirmation.
Free text goes only within 24 hours of the patient's last message — this is WhatsApp's rule, not ours. Outside that window only an approved template can be sent, such as a reminder or a confirmation; a typed message is refused with an explanation.
The usual reasons are a wrong phone number, an expired token at Meta, or the trial number's daily limit being reached. The WhatsApp centre lists the latest messages, and each one that failed shows its reason.
With the assistant switched on, the patient writes to the clinic's WhatsApp number — a greeting or the word "book" is enough. The assistant asks for the dentist (if there is more than one), the service, the day and the time, takes the name if the number is new, and then sends the link to the patient's file. The request waits for the clinic; once it is confirmed the patient gets the visit time on WhatsApp.
A patient who greets, asks for help, or opens the day with something the assistant does not understand gets a menu: book a visit, my visit, move my visit, cancel my visit, address and hours, my file online. "My visit" shows the coming visits, and cancelling asks "are you sure?" first and notifies the clinic. The clinic can switch the menu off.
The patient's own visits, treatments, invoices with what is paid and what remains, instalments, prescriptions, images with the dentist's report, the status of lab work and signed consent forms. From the same place they can ask for a new visit and move or cancel a coming one; a new request waits for the clinic's confirmation.
At drdentaliq.com/portal/login; the clinic's links and QR codes open that page with the clinic and the phone number already filled in. The patient enters the number the clinic has — written with 0 or with the country code, either works — and types the 6-digit code that arrives on WhatsApp. Five wrong codes close the number for 15 minutes.
Five ways: a printable A4 poster with two QR codes (book on WhatsApp, open my file) from the "Patient kit" page of the WhatsApp centre; a small QR code at the foot of printed invoices and receipts, if you switch it on; the "Send portal link" button on the patient's page; an automatic invitation when the desk registers a new patient, if you switch it on and Meta has approved its template; and the link on the clinic's public page.
Not by card. In the portal the patient sees the accounts the clinic has entered, makes the transfer, and reports it with the reference number or a photo of the receipt; the desk checks it and confirms. Until the clinic enters an account, the page tells the patient to call the clinic.
Visits are booked from the list or from a day and week calendar, where a visit is moved by dragging it. One dentist can never have two visits at the same time — at the desk, in the patient portal or through the WhatsApp assistant. A room already in use, or a dentist marked as away, gives a warning that the desk may overrule.
Yes. Reception checks a patient in with one button on today's visit, or as a walk-in, and "Call next" calls one patient for each dentist; two desks never call the same patient at once. The waiting-room TV is linked with a one-time code the manager creates in settings and shows only the queue number and the desk (the clinic can switch on a first name or initials) — never a full name, a phone number or the reason for the visit. Any browser that can show a page full-screen is enough.
Contact details, medical history and alerts such as allergies; a tooth chart in FDI numbering where each tooth has its condition, a timeline, photos and notes; and tabs for visits, invoices and documents. The whole file can be printed.
Yes. Treatments are recorded per tooth with their price, and a treatment plan can be printed for the patient; prescriptions start from a built-in list of common dental medicines and print on the clinic's letterhead. Consent forms are signed by the patient on the clinic's screen; the clinic writes its own texts, and four surgical ones come ready with the oral-surgery pack.
Yes, from an Excel file (xlsx). The manager downloads the template on the Backup page, fills in the patients and uploads it. It brings in patients only — not old visits, treatments or invoices.
An invoice is issued for the treatment, payments are taken against it and a receipt is printed. An instalment plan sets the due dates, and each day the overdue instalments are marked and the clinic's staff are told. No message goes to the patient about an instalment on its own.
Yes. The cash book opens and closes the day and compares the expected amount with what was counted; expenses are recorded by category. Reports show what was billed, expenses and net profit, and figures per dentist; the Excel export of reports is for paid plans.
The clinic chooses its working currency — Iraqi dinar by default, or US dollar. Every invoice keeps the currency it was issued in, so changing the clinic's currency later does not rewrite old invoices. Amounts can be shown in both currencies at a stored exchange rate.
The clinic connects to a lab with the lab's invitation code and sends each order with its files; both sides see the same status, from sent to delivered. The lab has its own panel with orders, a price list and a monthly statement per clinic, and sees the patient's name and the order, not the medical file. A lab's account is opened by Dr Dental IQ — write to us to get one.
Panoramic, periapical and bitewing X-rays, CBCT and intraoral photos, including DICOM files, inside the patient's file. The viewer zooms, adjusts window and level, opens multi-frame DICOM and CBCT volumes, and lets the dentist draw and measure on the image.
Yes, as an assistant, not a diagnosis. It marks its findings on the image with the tooth number and a confidence, and the dentist accepts or rejects each one; only accepted findings go to the tooth chart or a draft treatment plan. Each plan includes a number of free analyses a month (Basic 5, Plus 10, Large Clinic 20); more are bought as a package through support.
Yes. A clinic can install the oral-surgery pack: 28 ready-made procedures whose prices the clinic sets, and four consent texts — extraction, implant, bone graft and sinus lift, biopsy — signed on the clinic's screen. There is an implant register and a CBCT viewer, and three after-care sheets in four languages to print or to send to the patient as a link; it is built for the clinic, not for a hospital operating theatre.
On cloud servers, not on a computer in the clinic, so a broken or stolen computer loses nothing. Each clinic's records are kept separate from every other clinic's: no clinic can see another's patients.
There are five roles — manager, dentist, cashier, reception and assistant — and each opens only its own sections; the manager can then adjust access person by person. Sign-in can be protected with a second step from an authenticator app, and the activity log shows the manager who did what, and from which device.
A copy of every clinic's records is kept automatically about once a day, and the newest 14 are kept. The manager can also download the data as an Excel or JSON file from the Backup page at any time. Uploaded image files are not inside that backup file.
Your data stays yours. While the account is open, the manager can download the clinic's records as an Excel or JSON file from the Backup page, and any patient's file can be printed. Do it before the subscription ends: after that, only the Subscription page opens until you renew.
Yes. It runs in the browser on a phone, a tablet and a computer, and can be added to the phone's home screen so that it opens like an app.
By phone and WhatsApp in four languages: Kurdish and English on +964 750 760 3157, Arabic and Persian on +964 773 508 6933; by email at info@drdentaliq.com. Inside the product the manager and the dentists can open a support ticket and attach screenshots.
Yes: a written guide inside the product, arranged by role, for the daily tasks from a new patient to closing the till; user guides in Kurdish, Arabic, Persian and English at drdentaliq.com/help; and short lessons on the "Training videos" page.
These answers are written for the patient. You may send the address of this section to your own patients:
https://www.drdentaliq.com/en/faq#patients
Send a message to your clinic's WhatsApp number — "hello" or the word "book" is enough. The assistant will ask which dentist, which service, which day and which time; just pick from the list each time. Your request goes to the clinic, and you get a message as soon as it is confirmed.
Say hello and it shows you what it can do: book a visit, see your coming visit, move it or cancel it, get the clinic's address and working hours, or open your file online. You can write in Kurdish, Arabic, Persian or English — it answers in your language.
Open the link the clinic sent you, or scan the QR code at the clinic; drdentaliq.com/portal/login is the same page. Enter your phone number, then the 6-digit code that arrives on your WhatsApp. Inside you will find your visits, treatments, invoices, prescriptions and images.
Check that you typed the number the clinic has for you; with 0 at the start or with the country code, both work. Wait one minute before asking for a new code, and after five wrong codes wait 15 minutes. If it still does not arrive, call the clinic — they can check the number in your file.
On WhatsApp, write "move" or "cancel" to the clinic's assistant; before cancelling it asks whether you are sure. You can do the same in your file online, under your visits. Or simply call the clinic.
Yes. Your file has a language menu: Kurdish, Arabic, Persian and English. On WhatsApp there is nothing to set — the assistant answers in the language you write in.
Your file belongs to your clinic and is kept separate from every other clinic's — another clinic cannot open it. To sign in, the phone number alone is not enough: each time, a code is sent to your own WhatsApp. Do not give that code to anyone.
At the clinic, as always. If your clinic accepts transfers, the "Pay" page of your file shows its accounts: send the money, then enter the reference number or a photo of the receipt, and the clinic confirms it. There is no card payment on the site.
The assistant works only at clinics that have switched it on; some clinics answer by hand, which can take a little longer. Write your message as usual and wait for the clinic's reply, or call the clinic.
